PRIVACY POLICY
TheFruitDoctor Privacy Policy & Security
This Privacy Policy was last modified on the 16th of November 2019.

PLEASE TAKE THE TIME TO CAREFULLY READ THIS ENTIRE PRIVACY POLICY. IT RELATES TO THE COLLECTION, USE, DISCLOSURE AND STORAGE OF YOUR PRIVATE INFORMATION. BY USING OUR WEBSITE, YOU CONSENT TO ALL OF THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY TERM OF THIS PRIVACY POLICY, PLEASE IMMEDIATELY DISCONTINUE USE OF OUR WEBSITE.

1. PRIVACY
I at TheFruitDoctor, am strongly committed to protecting your privacy and providing a safe online experience for all of my visitors while offering a high-quality user experience. By using www.thefruitdoctor.com (the “Website”), you agree to the terms of this Privacy Policy. I know that you care about how the information you provide to me is used and shared. I have developed this Privacy Policy to inform you of my policies regarding the collection, use, and disclosure of Information I receive from users of the Website.

TheFruitDoctor (“I”, “Me” and “my”) respects the privacy and security of your personal information. Therefore, I have created this Privacy Policy (“Privacy Policy”) to explain how I handle the information I collect when you visit and use any website or online service owned or operated by me, and linked to this Privacy Policy (the “Website”), such as thefruitdoctor.com. This Privacy Policy covers only information collected on the Website and does not cover information I collect offline.

2. WHAT DATA DO I COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND I PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymous data.

I may process the following categories of personal data about you:

Communication Data that includes any communication that you send to me whether that be through the contact form on my website, through email, text, social media messaging, social media posting or any other communication that you send me. I process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. My lawful ground for this processing is my legitimate interests which in this case are to reply to communications sent to me, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. I process this data to supply the goods and/or services you have purchased and to keep records of such transactions. My lawful ground for this processing is the performance of a contract between you and me and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use my website and any online services together with any data that you post for publication on my website or through other online services. I process this data to operate my website and ensure relevant content is provided to you, to ensure the security of my website, to maintain back- ups of my website and/or databases and to enable publication and administration of my website, other online services and business. My lawful ground for this processing is my legitimate interests which in this case is to enable me to properly administer my website and my business.

Technical Data that includes data about your use of my website and online services such as your IP address, your login data, details about your browser, length of visit to pages on my website, page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is from my analytics tracking system. I process this data to analyse your use of my website and other online services, to administer and protect my business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of my advertising. My lawful ground for this processing is my legitimate interests which in this case is to enable me to properly administer my website and my business and to grow my business and to decide my marketing strategy.

Marketing Data that includes data about your preferences in receiving marketing from me and my third parties and your communication preferences. I process this data to enable you to partake in my promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. My lawful ground for this processing is my legitimate interests which in this case is to study how customers use my products/services, to develop them, to grow my business and to decide my marketing strategy.

I may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising I serve you. My lawful ground for this processing is legitimate interests which is to grow my business. I may also use such data to send other marketing communications to you. My lawful ground for this processing is either consent or legitimate interests (namely to grow my business).

Sensitive Data
I do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I do not collect any information about criminal convictions and offences.

Where I am required to collect personal data by law, or under the terms of the contract between me and you do not provide me with that data when requested, I may not be able to perform the contract (for example, to deliver goods or services to you).

If you don’t provide me with the requested data, I may have to cancel a product or service you have ordered but if we do, I will notify you at the time.

I will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email me at thefruitdoctor@gmail.com.

In case I need to use your details for an unrelated new purpose I will let you know and explain the legal grounds for processing.

I may process your personal data without your knowledge or consent where this is required or permitted by law.

I do carry out automated decision making. These decisions are taken in preparation for, or in relation to, a contract with the individual concerned AND are to give the individual something they have asked for; OR are where steps have been taken to safeguard the legitimate interests of the individual, such as allowing them to appeal the decision.

3. HOW I COLLECT YOUR PERSONAL DATA
I may collect data about you by you providing the data directly to me (for example by filling in forms on my site or by sending me emails). I may automatically collect certain data from you as you use my website by using cookies and similar technologies.

Please see my cookie policy for more details about this.

I may receive data from third parties such as analytics providers such as Google based outside the US, advertising networks such as Facebook based outside the US, such as search information providers based outside the US, providers of technical, payment and delivery services, such as data brokers or aggregators.

I may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the US.

4. MARKETING COMMUNICATIONS
My lawful ground of processing your personal data to send you marketing communications is either your consent or my legitimate interests (namely to grow my business).

Under the Privacy and Electronic Communications Regulations, I may send you marketing communications from me if (i) you made a purchase or asked for information from me about my goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, I may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from me at any time.

Before I share your personal data with any third party for their own marketing purposes I will get your express consent.

You can ask me or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing me at thefruitdoctor@gmail.com at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.

5. DISCLOSURES OF YOUR PERSONAL DATA
I may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require us to report processing activities.
Third parties to whom I sell, transfer, or merge parts of my business or my assets.
I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions.

6. INTERNATIONAL TRANSFERS
I am subject to the provisions of the General Data Protection Regulations that protect your personal data. Where I transfer your data to third parties outside of the USA, I will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

I may transfer your personal data to countries that are approved as providing an adequate level of protection for personal data by; or
If I use US-based providers that are part of EU-US Privacy Shield, I may transfer data to them, as they have equivalent safeguards in place; or
Where I use certain service providers who are established outside of the USA, I may use specific contracts or codes of conduct or certification mechanisms approved which give personal data protection.
If none of the above safeguards is available, I may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. DATA SECURITY
I have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. I also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on my instructions and they must keep it confidential.

I have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if I am legally required to.

8. DATA RETENTION
I will only retain your personal data for as long as necessary to fulfill the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, a potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes, the law requires me to keep basic information about my customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances, we may anonymise your personal data for research or statistical purposes in which case I may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to the portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://iclg.com/practice-areas/data-protection-laws-and-regulations/usa

If you wish to exercise any of the rights set out above, please email me at thefruitdoctor@gmail.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

I may also contact you to ask you for further information in relation to your request to speed up my response.

I try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you.

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Federal Trade Commission (FTC), the US supervisory authority for data protection issues (www.ftc.gov/news-events/media-resources/identity-theft-and-data-security/filing-complaint). I should be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.

10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and am not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy notice of every website you visit.

11. CHILDREN
I are strongly committed to protecting the safety and privacy of children who visit my website.To access or use TheFruitDoctor, you must be 18 years of age or older and have the proper power and authority to enter into this Privacy Policy. This site is not intended for users under the age of 18 and, in compliance with COPPA (Children’s Online Privacy Protection Act) I do not knowingly collect or request any information from children under the age of 18. If you have reason to believe that a child under the age of 18 has provided Personal Information to me, please contact me, and I will make my best efforts to delete that information from my databases.

12. COOKIES
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

13. PRIVACY POLICY UPDATES
TheFruitDoctor may update this Privacy Policy from time to time as necessary to protect my users and to comply with a changing environment. I recommend that you check the Privacy Policy when you visit my Website to be sure that you are aware of and understand my current policy. I have no intentions of making any changes to my Privacy Policy and practices to make them less protective of personal information collected in the past. By accessing the Website and/or using my services after making any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, my use of the Information is governed by the Privacy Policy in effect at the time I collect the information. You are advised to review this Privacy Policy periodically for any changes.

Please see Terms of Use Policy if you wish to read it.

If you have any questions about this Privacy Policy, please contact me via email at thefruitdoctor@gmail.com with “Privacy Policy” in the subject line.